This Privacy Policy explains how Falhen Media collects, uses, stores, and protects your personal information when you use our website or engage our services.
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We collect information you voluntarily provide when you contact us, request a quote, book a discovery call, or subscribe to our communications. This includes your name, email address, phone number, company name, and any project details you share with us.
When you visit our website, we automatically collect certain technical information including your IP address, browser type and version, operating system, referring URLs, pages visited, time spent on pages, and device identifiers. This data is collected through cookies and similar tracking technologies.
We retain records of correspondence when you contact us by email, phone, or through our website forms, including the content of those communications and metadata such as timestamps.
We use your information to respond to enquiries, provide quotes, deliver contracted video production and media services, manage client relationships, and communicate project updates and deliverables.
Your data helps us process payments, maintain our accounts, comply with legal obligations, prevent fraud, and enforce our terms of service.
With your consent, we may send you information about our services, industry insights, and promotional offers. You may opt out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
We analyse usage data to understand how visitors interact with our website, identify technical issues, and improve the user experience and content we offer.
Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract — for example, when you request a quote or engage our production services.
We process data where it is in our legitimate business interests to do so, such as improving our services, preventing fraud, and maintaining the security of our systems, provided those interests are not overridden by your rights.
Where we rely on your consent — such as for marketing emails or non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
We may process your data where necessary to comply with applicable laws, regulations, court orders, or requests from regulatory authorities.
We share data with trusted third-party service providers who assist us in operating our business — including cloud hosting providers, payment processors, email delivery services, and analytics platforms. These parties are contractually bound to process data only on our instructions and in accordance with applicable data protection law.
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We may disclose your information where required by law, to protect the rights, property, or safety of Falhen Media, our clients, or others, or to respond to lawful requests from public authorities.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Client project data is typically retained for seven years following project completion to comply with financial record-keeping obligations.
When data is no longer required, we securely delete or anonymise it. You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.
You have the right to request a copy of the personal data we hold about you and to receive it in a structured, commonly used, machine-readable format.
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data where there is no compelling reason for its continued processing, subject to applicable legal obligations.
You have the right to request restriction of processing of your personal data in certain circumstances, and to object to processing based on legitimate interests or for direct marketing purposes.
To exercise any of these rights, please contact us at privacy@fahlenmedia.com. We will respond within 30 days. We may need to verify your identity before processing your request.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption in transit and at rest, access controls, and regular security assessments.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and, where required, notify affected individuals without undue delay.
Falhen Media operates globally and your data may be transferred to and processed in countries outside your country of residence, including countries that may not provide the same level of data protection as your home jurisdiction. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant data protection authorities.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Falhen Media is the data controller responsible for your personal data. If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at: privacy@fahlenmedia.com | hello@fahlenmedia.com | Johannesburg, South Africa.